VBH / greenteQ support centre
VBH BSI Protec10 Support Centre
Specialist support for VBH/greenteQ door and window hardware where BSI-backed product confidence and correct aftercare matter.
Select
Match the VBH or greenteQ part to the door, window, profile and use case.
Check
Separate product certification, guarantee terms and fitting conditions.
Support
Help customers order confidently and maintain the hardware properly.
Plain English
What this means
This page covers VBH and greenteQ hardware support. For customers, the useful point is the combination of product knowledge, BSI-aware language, and practical aftercare checks before the part is supplied or fitted.
Product fit
We check the door or window type, profile constraints, sizes, fixing points and related hardware before treating a VBH part as the right answer.
Standards clarity
Where BSI, British Standards, PAS, Secured by Design or insurance wording are involved, we keep the claim tied to the marked product or documented requirement.
Aftercare route
We help customers understand fitting, maintenance and guarantee conditions instead of assuming all future faults are covered automatically.
Use this page when
The job depends on correct specification
- A customer is replacing VBH or greenteQ door furniture, cylinders, hinges, locking mechanisms or related window hardware.
- The buying decision mentions a BSI Kitemark, British Standard, PAS requirement, insurance condition or manufacturer guarantee.
- The product must work with an existing profile, gearbox, handle set, cylinder length, hinge load, keep position or finish environment.
- The customer needs advice on maintenance, lubrication, cleaning, smooth engagement or evidence to keep with the product paperwork.
Do not over-read it
What it does not mean
- It does not make every VBH or greenteQ product BSI certified. Check the product marking, datasheet or certificate for that specific claim.
- It does not replace measuring, compatibility checks or fitting judgement on older doors and windows.
- It does not override guarantee exclusions, coastal/environment limits, neglect, chemical damage or installation outside manufacturer guidance.
- It does not guarantee that a lock, cylinder or furniture set satisfies an insurer unless the insurer's wording and the product evidence match.
Customer checklist
What we ask before recommending a VBH part
A small amount of detail prevents the wrong hardware from being ordered and protects the customer when certification or guarantee language matters.
Photos
Clear photos of the existing part, door edge, keeps, handles, cylinder face and any visible markings.
Measurements
Backset, centres, overall cylinder length, screw centres, handle length, hinge size or gearbox dimensions as relevant.
Door or window type
uPVC, composite, timber or aluminium, plus whether the opening is stiff, dropped, coastal, commercial or escape-sensitive.
Evidence need
Whether the customer needs certification, guarantee records, insurance evidence, landlord paperwork or simply a compatible replacement.
Manufacturer and standards context
Why the product detail matters
VBH supplies window and door hardware to UK and Irish manufacturers and installers, and greenteQ is its own hardware range. That matters because many replacement parts look similar but differ by profile, fixing points, finish, handed operation, and maintenance requirements.
BSI Kitemark certification means a product or service claim has been independently and repeatedly tested by experts. For door and window hardware, that makes the exact marked product, certificate, and fitting conditions more important than the family name alone.