Contact Lock and Key
Get the enquiry to the right team.
Call for quick advice, open a support ticket for order context, or use the trade and service routes when the enquiry needs a more structured next step.
Contact routes
Choose the route that keeps the first reply useful
The fastest route depends on whether this is product advice, an existing order, a trade account enquiry or attended security work.
Product and technical advice
Need help choosing parts?
Use this route for cylinders, locks, keys, measurements, compatibility and product selection.
Ask support
Order and support tickets
Need help with an order?
Send the support team the order context, issue type and any photos needed to investigate cleanly.
Open support
Trade accounts
Buying for a business?
Apply for trade pricing, account support and repeat-order help for commercial buying.
View trade accounts
Installation and services
Need attended security work?
Start with our security guide routes for locksmith, vehicle, fire door, safe, shutter, CCTV, alarm and access-control work.
View service routes
Visit or locate us
Head office and business profile
Our head office is at Bridgegate Business Park in Aylesbury. Use the business profile link for directions, current map details and Google location context.
Before visiting
- Call ahead for product collection, key cutting or specialist service questions.
- Bring photos, measurements, part markings or order references where relevant.
- For order issues, use the support route so the team has the right context.
Still unsure?
Call with the postcode, photos, product details or order number.
A short first conversation is usually enough to route the enquiry to product advice, support, trade accounts or attended locksmith/security work.