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Returns & Replacements Policy

Returns Policy

We want you to be happy with your purchase. Please check the goods on delivery and ensure that they are supplied correctly. If any of the goods prove to be unsuitable please return them at your own cost within 7 days in the original packaging and in an unused condition for a full refund.

Please send returns to:

Lock and Key co.uk
Security House,
22 Anglo Business Park,
Smeaton Close,
Coldharbour Way,
HP19 8UP

Replacements Policy

For any reason you cancel or refuse to accept delivery after your order is dispatched, we will refund your original purchase minus any return delivery costs after the parcel is returned.

Goods must be undamaged, unused and in their original packaging to qualify for any refunds.

We can arrange for the return of the goods, but we will charge you for the costs involved, unless the product is faulty. This charge also applies if you ask for an exchange. If you do want us to arrange collection please contact us and we will try to arrange a mutually convenient time.

In the first instance please email info@lockandkey.co.uk or call our customer service on 01296 422123 Your statutory rights remain unaffected.

Suited same key Euro Locks

For Keyed Alike Euro Locks CLICK HERE

Thumb turn and double euro locks on the same key

Masterkey Systems

Master Key Suites designed & supplied

We also offer Nationwide Installation

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